Consumer Rights and Dispute Resolution
1. Out-of-Court Dispute Resolution
Disputes regarding improper or non-performance of a contract are resolved out of court in accordance with the procedure established by the Law on Consumer Protection of the Republic of Lithuania.
The competent authority for handling consumer disputes is:
State Consumer Rights Protection Authority (VVAT)
- Address: A. Goštauto g. 12, LT-01108 Vilnius, Lithuania
- Phone: +370 5 262 6760
- Email: tarnyba@vvtat.lt
- Website: www.vvtat.lt
You may also use the European Online Dispute Resolution (ODR) platform, which allows consumers and businesses to resolve disputes online:
http://ec.europa.eu/odr/
2. Right to Cancel the Contract
Under Article 6.228(7) of the Civil Code of the Republic of Lithuania, the consumer has the right to withdraw from the contract within 14 days of purchasing the product or the start of service provision.
For assistance with the cancellation process, please contact:
- Email: info@eye2eye.lt
- Phone: +370 685 23301
3. Contacts for Questions or Complaints
If you have any questions or complaints, please contact us:
- Company Name: MB Double Vision
- Email: info@eye2eye.lt
- Phone: +370 685 23301
- Address: Puodžių g. 20-7, Kaunas, Lithuania
We are committed to resolving your issues promptly and effectively.